Refund policy

Return and Refund Policy

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return or cancellation.

1. How to request a return or cancellation

• Via your Customer Account (Recommended): Log in to your account on our webshop (blockboy.nl), navigate to your order, and select 'Request Return' or 'Cancel Order' (if not yet shipped).

• Via E-mail: You can also submit your withdrawal request by contacting us at ovitechprojects@gmail.com.

Please note: Do not send items back without prior approval. Returns are processed at our address in Groningen, Netherlands. The exact return address will be provided upon approval of your request.

2. Return conditions

• To be eligible for a return, your item must be in the same condition that you received it: unassembled, undamaged, and in its original packaging.

• You will also need the receipt or proof of purchase.

• Return shipping costs are the responsibility of the customer, unless the item is defective, damaged, or incorrect.

3. Right of Withdrawal (EU) & Value Reduction As a consumer within the European Union, you have the right to cancel your order within 14 days for any reason and without justification.

• Inspection: You may open the package to inspect the item as you would in a physical store.

• Diminished value: If the item is returned damaged, or if it has been (partially) assembled causing it to no longer be in a new condition, we reserve the right to deduct the diminished value of the goods from your refund.

4. Damages, defects, and incorrect items Please inspect your order upon reception. If the item is defective, damaged, or if you received the wrong item, contact us immediately at ovitechprojects@gmail.com. In these cases, we will cover the return shipping costs and ensure a replacement or suitable solution.

5. Exchanges The fastest way to ensure you get what you want is to return the item you have via your account or email, and once the return is accepted, make a separate purchase for the new item.

6. Refunds

• We will notify you once we’ve received and inspected your return.

• Timeframe: Upon withdrawal, we will refund the full purchase amount, including the original standard shipping costs, within 14 days of receiving your cancellation request. We may withhold the refund until we have received the goods back or you have supplied evidence of having sent back the goods.

• Method: You will be automatically refunded on your original payment method.

• Note: Surcharges for non-standard, more expensive delivery options chosen by you are non-refundable.

• If more than 15 business days have passed since your return was approved and you have not received your refund, please contact us at ovitechprojects@gmail.com.